Privacy Policy

This Privacy Policy applies to website visitors, registered users, customers and subscribers, individuals interacting through integrations (including WhatsApp), and individuals whose data is uploaded by users into the system.

This policy applies globally. However, the governing law remains Indian Law.

We collect information through user registration forms, profile updates, manual data entry, document uploads, WhatsApp bot interaction, automated tracking technologies (cookies, pixels, analytics), cloud infrastructure logging, and payment gateway integrations.

We do not knowingly collect data without user interaction or lawful basis.

• •Account creation and authentication
• •Service delivery and feature functionality
• •AI-powered automation (smart scans, analysis, insights)
• •Compliance reminders
• •Customer support
• •Payment processing
• •Service performance improvement
• •Security monitoring and fraud prevention
• •Marketing communication (where permitted)
• •Legal compliance and dispute resolution

We do not sell personal data.

Data may be stored or processed outside your country of residence.

By using the Service, you consent to cross-border transfer of data, storage on global cloud infrastructure, and processing by third-party vendors.

We rely on contractual safeguards where applicable but do not claim specific certifications such as GDPR certification.

• •Encryption (in transit and at rest where applicable)
• •Secure access controls
• •Role-based permissions
• •Firewall protections
• •Cloud infrastructure safeguards
• •Periodic monitoring

However, no system is completely secure. Users acknowledge inherent internet risks. Cloud providers maintain independent compliance certifications. Propio does not independently certify or guarantee cloud infrastructure compliance.

We retain personal data for as long as the account remains active, as required for legal or contractual obligations, and for dispute resolution and enforcement.

Users may request deletion subject to legal and operational constraints. Backups may persist for a limited period.

Depending on jurisdiction, users may have rights to access personal data, rectify inaccurate data, request deletion, restrict processing, withdraw consent (where applicable), and data portability (where technically feasible).

Requests may be submitted to [email protected]. We may require identity verification before fulfilling requests.

• •Storage of phone numbers
• •Communication through messaging APIs
• •Processing of messages necessary for service delivery

Users may opt out of marketing communications at any time.

We do not require users to upload government identification documents.

If users voluntarily upload sensitive documents, they remain responsible for lawful upload. We disclaim liability for content uploaded without legal basis.

The Service is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

• •Smart scanning
• •Insight generation
• •Document parsing
• •Data summarization

AI outputs are informational only. We do not guarantee accuracy or legal validity of AI-generated content.

• •Propio is not liable for third-party infrastructure failures
• •Propio is not responsible for user-uploaded unlawful content
• •Propio does not guarantee uninterrupted service
• •Users acknowledge inherent risks of digital platforms

We may update this Privacy Policy periodically.

Material changes will be posted on the website and updated with a new "Last Updated" date. Continued use constitutes acceptance.

This Privacy Policy is governed by Indian Law.

Disputes shall fall under the jurisdiction of courts located in New Delhi, India.