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Payment & Refund Policy

Effective Date: 14th Feb 2026 | Last Updated: 14th Feb 2026

This Payment & Refund Policy ("Policy") governs payments, billing, subscriptions, refunds, and related financial transactions for services provided by:

Furbago Travel Technologies Private Limited
55 2nd Floor, Lane 2, Westend Marg, South West Delhi, Delhi, India - 110030
Email: [email protected]

("Propio", "Company", "we", "us", or "our")

By subscribing to or purchasing any paid plan or service, you agree to this Policy.

1

Subscription Plans

Propio offers subscription-based SaaS plans. Features, pricing, and limits vary by tier.

  • •Free tier
  • •Monthly subscription plans
  • •Annual subscription plans
  • •AI-enhanced tiers
  • •Add-on services

Pricing is displayed on our website or platform and may be updated periodically.

2

Billing Cycle

2.1 Monthly Plans

  • •Billed in advance every 30 days (or equivalent monthly cycle).

2.2 Annual Plans

  • •Billed in advance for a 12-month period.

2.3 Auto-Renewal

  • •All paid subscriptions automatically renew unless cancelled before the renewal date.
  • •By subscribing, you authorize recurring charges.
3

Payment Processing

Payments are processed via third-party payment gateways and aggregators.

We do not:

  • •Store full card details
  • •Control payment processor operations

Payment processors may apply:

  • •Transaction fees
  • •Currency conversion charges
  • •International processing fees

These are outside Propio's control.

4

Pricing & Taxes

All fees are listed exclusive or inclusive of applicable taxes as specified and subject to local taxes (GST or international VAT, if applicable).

Users are responsible for:

  • •Any applicable taxes in their jurisdiction
  • •Compliance with local tax laws

Important Notice

  • •Propio is not responsible for tax misclassification by users.
5

Upgrades & Downgrades

5.1 Upgrades

  • •If you upgrade mid-cycle, you may be charged a prorated difference
  • •Upgrade benefits apply immediately

5.2 Downgrades

  • •If you downgrade, changes take effect next billing cycle
  • •No partial refund for unused period
6

AI Usage, Credits & Metered Features

Certain plans include AI-powered features (e.g., smart scans, automation, analytics).

Where applicable:

  • •AI features may be metered
  • •Usage limits may apply
  • •Fair-use policies may be enforced
  • •Unused AI credits do not roll over unless explicitly stated

Propio reserves the right to:

  • •Temporarily suspend AI usage in case of abuse
  • •Modify AI limits for platform stability
7

Refund Policy

7.1 General Policy

All subscription payments are non-refundable, except where required by law.

  • •Partial month usage
  • •Inactivity
  • •Failure to cancel before renewal
  • •Feature misunderstandings
  • •Downgrades
  • •Dissatisfaction without service failure

We do not provide refunds for:

7.2 Annual Plan Refunds

  • •Annual subscriptions are non-refundable once activated.

7.3 Exceptional Refund Consideration

Refunds may be considered in rare cases where:

  • •Duplicate payment occurred
  • •Unauthorized billing verified
  • •Proven technical malfunction preventing access

Refunds, if approved, are processed at our discretion.

8

Cancellation Policy

Users may cancel subscription anytime through account settings.

  • •Cancellation stops future billing
  • •Does not trigger refund for current cycle
  • •Does not automatically delete data (see retention policy)
  • •Access continues until end of billing cycle
9

Chargebacks & Payment Disputes

If you initiate a chargeback without first contacting support:

  • •Your account may be suspended
  • •Access may be terminated
  • •Legal recovery options may be pursued
  • •Fraudulent chargebacks may result in permanent ban
10

Failed Payments

If payment fails:

  • •You may receive a notification
  • •A retry attempt may occur
  • •Account access may be restricted
  • •Persistent failed payments may lead to suspension
11

Add-On Services & Custom Work

If Propio offers custom integrations, compliance assistance, one-time services, or enterprise customization:

  • •May require upfront payment
  • •Are non-refundable once initiated
  • •May be governed by separate agreements
12

Free Trial (If Applicable)

If a free trial is offered:

  • •No charge during trial period
  • •Subscription begins automatically unless cancelled
  • •No refund after trial converts to paid plan
13

Data Access After Cancellation

Upon subscription cancellation:

  • •Account may revert to limited access
  • •Certain features may be disabled
  • •Data export may remain available for limited time
  • •Propio is not obligated to retain data indefinitely
14

International Users

If you subscribe from outside India:

  • •Currency conversion is handled by payment processors
  • •Exchange rate differences are not refundable
  • •Local regulatory protections may vary
15

Service Availability Disclaimer

Refunds are not provided for scheduled maintenance, force majeure events, third-party infrastructure outages, or temporary downtime.

  • •We strive for high uptime but do not guarantee uninterrupted service
16

Modifications to Pricing

Propio reserves the right to modify pricing, introduce new plans, and adjust feature allocations.

  • •Price changes will apply on next renewal cycle
  • •With reasonable prior notice
17

Limitation of Financial Liability

Total financial liability related to billing disputes shall not exceed the subscription amount paid by you in the preceding 3 months.

18

Contact for Billing Issues

For billing concerns, please reach out:

  • •Email: [email protected]
  • •Company: Furbago Travel Technologies Private Limited
  • •Address: 55 2nd Floor, Lane 2, Westend Marg, South West Delhi, Delhi, India - 110030

Need Help?

For any billing questions or concerns, please contact our support team.

Furbago Travel Technologies Private Limited
55 2nd Floor, Lane 2, Westend Marg, South West Delhi, Delhi, India - 110030
Email: [email protected]

© 2026 Furbago Travel Technologies Private Limited. All rights reserved.